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Description: Book cover
Strategic Planning: Key to Effectively Managing Your Utility
Abstract
Strategic planning is a key to being an effective utility, as described in the Effective Utility Attributes (U.S. EPA, 2007). When the City of Kissimmee divested its water department to form the Toho Water Authority, it was recognized that a strategic plan was needed to guide and align the organization to address its challenges and realize its opportunities. Five carefully and collaboratively selected key strategies were developed in the areas of customer service, water supply, workforce, infrastructure, and financial health. These strategies are also helping Toho to address the Attributes of an Effective Utility developed by the water sector in 2007 and 2008.
Strategic planning is a key to being an effective utility, as described in the Effective Utility Attributes (U.S. EPA, 2007). When the City of Kissimmee divested its water department to form the Toho Water Authority, it was recognized that a strategic plan was needed to guide and align the organization to address its challenges and realize its opportunities. Five carefully and collaboratively...
Author(s)
Linda BlankenshipBrian Wheeler
SourceProceedings of the Water Environment Federation
SubjectSession 32 - What Is Your Strategy?: Effective Strategic Planning for Utilities
Document typeConference Paper
PublisherWater Environment Federation
Print publication date Jan, 2009
ISSN1938-6478
SICI1938-6478(20090101)2009:15L.1806;1-
DOI10.2175/193864709793954196
Volume / Issue2009 / 15
Content sourceWEFTEC
First / last page(s)1806 - 1811
Copyright2009
Word count111
Subject keywordsStrategic planutility managementperformance measure

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