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Description: Book cover
AWWA's New Certificate Program for High-Tech Operators: Addressing the Need for Effective Utility Management
Abstract
The American Water Works Association (AWWA) has developed a Certificate Program for high-tech operators that supports employee and leadership development as well as operational optimization, two key attributes of effectively managed utilities. This presentation describes demographic changes in the workforce that affect worker retention and recruitment, and that challenge utilities to do more with less. The High-Tech Operator Certificate Program helps utilities fully leverage the promises of technology. Course content is briefly reviewed.
The American Water Works Association (AWWA) has developed a Certificate Program for high-tech operators that supports employee and leadership development as well as operational optimization, two key attributes of effectively managed utilities. This presentation describes demographic changes in the workforce that affect worker retention and recruitment, and that challenge utilities to do more with...
Author(s)
Thomas J. DeLauraTony Wachocki
SourceProceedings of the Water Environment Federation
SubjectSession 1: Employee Development
Document typeConference Paper
PublisherWater Environment Federation
Print publication date Jan, 2010
ISSN1938-6478
SICI1938-6478(20100101)2010:1L.20;1-
DOI10.2175/193864710798286786
Volume / Issue2010 / 1
Content sourceUtility Management Conference
First / last page(s)20 - 23
Copyright2010
Word count87
Subject keywordsEmployee DevelopmentAdvanced TechnologiesOperations

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