Meeting the Demands of the Future: Revolutionizing Your Workflows to Achieve More With Less

As is often the case for many business operations within the knowledge work industry at large, workflows are generally understood by the individuals managing and/or performing the work, but typically aren’t well defined, formally published, or efficiently transferrable to an uninitiated party. In relying on nebulous workflows that, for the most part, exist within the minds of a few individuals, performing what should otherwise be efficient workflows due to their repetitive nature ends up becoming an exercise in loosely “reinventing the wheel” each time the same workflows are executed for new projects. Performing work in this manner leads to significant inefficiencies, overwork on the part of those tasked with managing projects, and lack of consistency and quality of the product. This paper discusses how The Metropolitan Sewer District of Greater Cincinnati’s (MSDGC) Modeling Group overcame these exact challenges by transforming their internal business operations.