Building O&M Performance Measures that Work!

When building a balanced performance management process for your organization, performance measures must align with your organization's business strategy and vision. A Balanced Scorecard can serve as the framework that guides and aligns your goals and objectives. Gaining the support of managers, supervisors, and field staff in building O&M performance measures and Key Performance Indicators (KPIs) is an integral part in the development of this Scorecard. Additionally, basic data, process, and quality controls must be in place to enable valid analysis and reporting, which are other key components in the development of a comprehensive program.With today's current focus on strategies to improve asset management and equipment reliability, it is critical performance measures using CMMS data be used to analyze and prevent failures. By applying the basics of performance management, developing useful performance measures, and using a Balanced Scorecard, utilities can be more effective in managing their O&M processes.