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Bates, Nicole
Nicole Bates is the Customer Services Manager at Mount Pleasant Waterworks in South Carolina. As an 20-year veteran in the water utility industry, Nicole is passionate about customers and the teamwork and innovation it takes to deliver an experience that prioritizes the customer. Along the way she gained valuable insight into the ever-increasing power of technology and data on customer services. Her unique perspectives and practical strategies are shared each day with her team of 26 employees responsible for the customer support; customer accounts and billing; conservation and education, customer financial assistance and her newest passion, AMI.