Preface

Water Environment Federation

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Affordability of Wastewater Service, 2nd Edition

This publication provides an overview of the problem of affordability of wastewater utility bills and offers specific considerations that elected officials, utility managers, and utility staff might take into account when addressing affordability issues in their communities. This includes defining and measuring affordability, highlighting what features might be included in an assistance program for those unable to pay for basic service levels, identifying the primary targets for an assistance program and determining eligibility, listing possible performance measures for providing this assistance, and offering some case studies from communities that have been leaders in attempting to tackle these difficult issues. Affordability concerns affect customers, utilities, and the entire local community. Because of the relatively rapid increases in wastewater infrastructure costs and rates to address aging infrastructure—both now and likely into the future—this topic is more timely and important than ever before.

Author(s)

Water Environment Federation

Document typeDigital Book

PublisherWater Environment Federation

Print publication date May 2022

Print ISBN 978-1-57278-409-3

Volume / Issue1 / 1

First / last page(s)1 - 114

Word count30,148

Subject keywordsAffordabilityFinanceUtility ManagementauditRatesFundingRevenueCustomer assistanceUtility bills

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Preface

Affordability of Wastewater Service, 2nd Edition

Chapter illustrations ()