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Description: A Comparative Analysis for Improving the Customer Odor Complaint Experience
A Comparative Analysis for Improving the Customer Odor Complaint Experience
Abstract
This paper describes the public odor complaint process from two countries’ perspectives including New Zealand and the United States. In 2012, the author completed a study tour in New Zealand focusing on six wastewater treatment plants throughout the North and South Islands. The purpose of the study tour was to learn how New Zealand regulated odors, procedures used to assess odors, and decision-making methods for designing of new facilities. This provided valuable insight and a foundation for a comparative analysis. The Orange County Sanitation District (OCSD) is the primary agency referenced for comparison purposes in the U.S. although insight is incorporated from other wastewater agencies.
This paper describes the public odor complaint process from two countries’ perspectives including New Zealand and the United States. In 2012, the author completed a study tour in New Zealand focusing on six wastewater treatment plants throughout the North and South Islands. The purpose of the study tour was to learn how New Zealand regulated odors, procedures used to assess odors, and...
Author(s)
Carla Dillon
SourceProceedings of the Water Environment Federation
Document typeConference Paper
PublisherWater Environment Federation
Print publication date May, 2014
ISSN1938-6478
DOI10.2175/193864714816100137
Volume / Issue2014 / 3
Content sourceOdors and Air Pollutants Conference
Copyright2014
Word count115

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