This page cannot be printed from here

Please use the dedicated print option from the 'view' drop down menu located in the blue ribbon in the top, right section of the publication.

screenshot of print menu option

Description: Book cover
EUREKA! A FORMULA FOR COMMUNICATING WITH THE PUBLIC IN TIMES OF STRESS
Abstract
Communicating with a disgruntled or hostile public is not for the faint of heart. However, even this challenging situation can be an occasion on which you win friends for your utility. The key is to commit to a new approach to communication. I have taught communications at Wofford College in Spartanburg, South Carolina for 25 years and I am excited about this new approach to speaking.
Communicating with a disgruntled or hostile public is not for the faint of heart. However, even this challenging situation can be an occasion on which you win friends for your utility. The key is to commit to a new approach to communication. I have taught communications at Wofford College in Spartanburg, South Carolina for 25 years and I am excited about this new approach to speaking.
Author(s)
Linda Powers Bilanchone
SourceProceedings of the Water Environment Federation
SubjectSession MON6: In Pursuit of Enhanced Customer Service
Document typeConference Paper
PublisherWater Environment Federation
Print publication date Jan, 2006
ISSN1938-6478
SICI1938-6478(20060101)2006:1L.172;1-
DOI10.2175/193864706783789527
Volume / Issue2006 / 1
Content sourceUtility Management Conference
First / last page(s)172 - 177
Copyright2006
Word count78

Purchase price $11.50

Get access