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Description: Book cover
IT Strategic Planning: Catalyst for Utility-Wide Performance Improvement
Abstract
The Northeast Ohio Regional Sewer District (NEORSD) developed a Business Strategic Plan 2009–2013 including vision, mission, goals and strategies for improving performance. That plan identified information and automation technologies as critical to achieving those strategies and providing additional value to its customers. To align IT with business initiatives, the District developed, and is now implementing an IT Strategic Plan. This paper reviews these business and operational challenges; the approach to developing an IT Strategic Plan; and lessons learned.
The Northeast Ohio Regional Sewer District (NEORSD) developed a Business Strategic Plan 2009–2013 including vision, mission, goals and strategies for improving performance. That plan identified information and automation technologies as critical to achieving those strategies and providing additional value to its customers. To align IT with business initiatives, the District developed, and is...
Author(s)
Rod van BuskirkHumberto Sanchez
SourceProceedings of the Water Environment Federation
SubjectSession 21: Information Technology: A Tasting of Good Practices
Document typeConference Paper
PublisherWater Environment Federation
Print publication date Jan, 2011
ISSN1938-6478
SICI1938-6478(20110101)2011:16L.1056;1-
DOI10.2175/193864711802712893
Volume / Issue2011 / 16
Content sourceWEFTEC
First / last page(s)1056 - 1058
Copyright2011
Word count87
Subject keywordsStrategyPlanningIT

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