IT in Wastewater Utilities: End User Survey

Z. Cello Vitasovic

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IT in Wastewater Utilities: End User Survey

Abstract

While a modern utility could not be easily imagined without ubiquitous presence of computers and information technology (IT), the reputation of IT is not without blemishes. End users of IT often complain that IT systems do not deliver as promised, and management in utilities often perceives IT projects as “always late and never on budget.” This paper presents the results of a nation-wide survey of water/wastewater utilities, and it contains end-user answers to several basic questions, including: Has IT added value to utilities?

While a modern utility could not be easily imagined without ubiquitous presence of computers and information technology (IT), the reputation of IT is not without blemishes. End users of IT often complain that IT systems do not deliver as promised, and management in utilities often perceives IT projects as “always late and never on budget.” This paper presents the results of a...

Author(s)

Z. Cello Vitasovic

SourceProceedings of the Water Environment Federation

SubjectSession 21: Information Technology: A Tasting of Good Practices

Document typeConference Paper

PublisherWater Environment Federation

Print publication date Jan, 2011

ISSN1938-6478

SICI1938-6478(20110101)2011:16L.1059;1-

DOI10.2175/193864711802712802

Volume / Issue2011 / 16

Content sourceWEFTEC