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Description: Integrating Digital Solutions in a Technology Revolution: Two Utilities Share...
Integrating Digital Solutions in a Technology Revolution: Two Utilities Share Experiences
Abstract
This paper shares insights and experiences in the digital world from two similarly sized UOTF-recognized utilities but located at opposite ends of the country: Clean Water Services (CWS) from Hillsboro, OR and the Toho Water Authority (TWA) from Kissimmee, FL. Each of the two utilities share the same drivers toward improving customer service and protecting the water environment yet approach addressing them with how digital solutions are brought to bear. Herein, CWS and TWA present results from emphasizing the importance of comprehensive and sound technology planning, promoting internal and external partnerships and leveraging the combined Information Technology (IT), Operational Technology (OT), and Engineering Technology (ET) “worlds” that realize benefits transferrable to other water utilities.
This paper shares insights and experiences in the digital world from two similarly sized UOTF-recognized utilities but located at opposite ends of the country: Clean Water Services (CWS) from Hillsboro, OR and the Toho Water Authority (TWA) from Kissimmee, FL. Each of the two utilities share the same drivers toward improving customer service and protecting the water environment yet approach addressing them with how digital solutions are brought to bear. Herein, CWS and TWA present results from emphasizing the importance of comprehensive and sound technology planning, promoting internal and external partnerships and leveraging the combined Information Technology (IT), Operational Technology (OT), and Engineering Technology (ET) “worlds” that realize benefits transferrable to other water utilities.
SpeakerSweeney, Michael
Presentation time
14:50:00
15:10:00
Session time
13:30:00
15:30:00
SessionNext Generation Data Analytics
Session number201
TopicFacility Operations and Maintenance, Intelligent Water, Municipal Wastewater Treatment Design, Research and Innovation
TopicFacility Operations and Maintenance, Intelligent Water, Municipal Wastewater Treatment Design, Research and Innovation
Author(s)
M. SweeneyT. Lu
Author(s)M. Sweeney1; T. Lu2;
Author affiliation(s)Toho Water Authority1; Clean Water Services2
SourceProceedings of the Water Environment Federation
Document typeConference Paper
PublisherWater Environment Federation
Print publication date Oct 2020
DOI10.2175/193864718825157813
Volume / Issue
Content sourceWEFTEC
Copyright2020
Word count12

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