This page cannot be printed from here

Please use the dedicated print option from the 'view' drop down menu located in the blue ribbon in the top, right section of the publication.

screenshot of print menu option

UMC Proceedings 2014.png
A Tale of Optimization – Measuring, Managing, Leading With Effective Utility Management Attributes
Abstract
The Charlotte-Mecklenburg Utility Department has undertaken a multiyear systematic change from managed competition to optimization utilizing continuous improvement. This improvement strategy is based in the traditional continuous improvement Deming-Shewhart Cycle recommended by the American Society of Quality (ASQ) and included in the Effective Utility Management Primer:
The Charlotte-Mecklenburg Utility Department has undertaken a multiyear systematic change from managed competition to optimization utilizing continuous improvement. This improvement strategy is based in the traditional continuous improvement Deming-Shewhart Cycle recommended by the American Society of Quality (ASQ) and included in the Effective Utility Management Primer:
Author(s)
Regina CousarMaeneen KleinKaren Whichard
SourceProceedings of the Water Environment Federation
Document typeConference Paper
PublisherWater Environment Federation
Print publication date Oct, 2014
ISSN1938-6478
DOI10.2175/193864714816101055
Volume / Issue2014 / 1
Content sourceUtility Management Conference
Copyright2014
Word count58

Purchase price $11.50

Get access