Planning Tools and Strategies that Assist Technology Investment – The City of Phoenix Water Services Department IT Strategic Planning Process and Tools

Barbara Kellogg; Thomas Arn; Davis Harris

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Planning Tools and Strategies that Assist Technology Investment – The City of Phoenix Water Services Department IT Strategic Planning Process and Tools

Abstract

The City of Phoenix Water Services Department (Department) serves the drinking water and wastewater treatment needs of 1.4 million customers. The rapid growth of the Phoenix metropolitan area has resulted in an almost exponential growth in the types and numbers of business and information transactions the Department manages to successfully accomplish its mission. The Department's 500 square-mile service area, assets and responsibilities are extensive and complex, requiring an information technology (IT) infrastructure and IT platforms that facilitate effective communication.

The City of Phoenix Water Services Department (Department) serves the drinking water and wastewater treatment needs of 1.4 million customers. The rapid growth of the Phoenix metropolitan area has resulted in an almost exponential growth in the types and numbers of business and information transactions the Department manages to successfully accomplish its mission. The Department's 500 square-mile...

Author(s)

Barbara KelloggThomas ArnDavis Harris

SourceProceedings of the Water Environment Federation

SubjectSession 20: Technology for a Change – II

Document typeConference Paper

PublisherWater Environment Federation

Print publication date Jan, 2004

ISSN1938-6478

SICI1938-6478(20040101)2004:2L.763;1-

DOI10.2175/193864704784342334

Volume / Issue2004 / 2

Content sourceUtility Management Conference