HUNTER WATER'S STRATEGIC PLAN – MAKING IT REAL FOR CUSTOMERS

Kevin Young

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HUNTER WATER'S STRATEGIC PLAN – MAKING IT REAL FOR CUSTOMERS

Abstract

Any strategic plan should be visionary and look to possible changes in the utility environment. Given this, it is surprising to see the number of plans that do not recognize the emerging competitive threats to a business through globalization, increasing customer needs and greater use of benchmarking. Asset Management, if done well, will drive good strategic planning and force a utility to shed its insular cloak, look outward to the needs of its community and continuously improve its relationship with customers. That is what making it real is all about.This paper covers the development of a customer focus for utilities in Australia and how this was followed by regulation together with some key successes in delivering a strategic plan for an ever-changing utility business.

Any strategic plan should be visionary and look to possible changes in the utility environment. Given this, it is surprising to see the number of plans that do not recognize the emerging competitive threats to a business through globalization, increasing customer needs and greater use of benchmarking. Asset Management, if done well, will drive good strategic planning and force a utility to shed...

Author(s)

Kevin Young

SourceProceedings of the Water Environment Federation

SubjectSession 63: Utility Management: Strategic Planning - Creating Positive Impacts on the Community

Document typeConference Paper

PublisherWater Environment Federation

Print publication date Jan, 2005

ISSN1938-6478

SICI1938-6478(20050101)2005:10L.5283;1-

DOI10.2175/193864705783856974

Volume / Issue2005 / 10

Content sourceWEFTEC