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Description: Book cover
Qualserve Enhancement Provides Updated Tools to Improve Utility Operations
Abstract
The QualServe Program currently provides self-assessment, peer review, and performance indictors (metric benchmarking) as tools for utilities to improve their performance. As part of a research effort for AwwaRF and AWWA, a team led by EMA and a group of utility participants, are working together to enhance the existing QualServe tools. The results of this project include a new readiness orientation tool and a significantly updated self-assessment survey instrument with related changes to the QualServe program framework.
The QualServe Program currently provides self-assessment, peer review, and performance indictors (metric benchmarking) as tools for utilities to improve their performance. As part of a research effort for AwwaRF and AWWA, a team led by EMA and a group of utility participants, are working together to enhance the existing QualServe tools. The results of this project include a new readiness...
Author(s)
Terrance BrueckJim Ginley
SourceProceedings of the Water Environment Federation
SubjectSession 19: Are You as Good as You Want to Be?
Document typeConference Paper
PublisherWater Environment Federation
Print publication date Jan, 2008
ISSN1938-6478
SICI1938-6478(20080101)2008:2L.571;1-
DOI10.2175/193864708788805774
Volume / Issue2008 / 2
Content sourceUtility Management Conference
First / last page(s)571 - 573
Copyright2008
Word count86

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